We want you to be satisfied with your purchase. Because our products are consumable food and beverage items, special return conditions apply as described below.
Please contact us within 30 days after delivery to request a return, replacement, or refund. Do not mail an item back before we approve your request and provide return instructions. Unauthorized returns may not be accepted or processed.
Opened or used products and change-of-mind purchases are not returnable. This restriction does not limit your rights regarding products that arrive damaged, defective, incorrect, or materially different from their description.
For an approved claim caused by our error, we will provide a replacement or refund and cover reasonable return shipping costs. Original shipping charges are non-refundable unless otherwise required by applicable law.
Return shipping costs for other approved returns are the responsibility of the customer. If we made an error—such as shipping a damaged, defective, or incorrect item—we will cover the return shipping costs.
To request help, please email support@kajunloaadedtear.shop or call +1 (919) 672-4494. Include the following information so we can review your request promptly:
Our team may request additional information or photos to verify the condition of the item before approving a claim.
Approved refunds are issued to the original payment method within 7–14 business days after inspection. The time it takes for the funds to appear may also depend on your bank or payment provider.
For approved damaged, defective, incorrect, or materially different items, customers may choose a replacement or a refund. We accept exchanges only for these approved claims. Change-of-mind exchanges are not accepted.
If you have questions about a return, refund, replacement, or exchange, please contact our support team using the email address or phone number above. We aim to respond to customer inquiries within 1–3 business days.
